Meet the teams

Art & Design

Design is at the heart of everything we do at Intouch Games, and our immersive player experience and attention to detail is what sees us maintain industry leading player retention rates.

“I am Art Manager here at intouch Games. I am proud to work in our busy studio. The art team here is a mixed and lively bunch (with desks full of toys). Needless to say we are never bored. Aside from dedication, I appreciate a creative mind with a passion for design, a strange sense of humour, honesty… AAAAAND, as an added bonus, it’s always great to find someone I can talk to about my unhealthy obsession with Columbo, VHS and all things 80s.”

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As the only company in the industry to design and develop all of our games in-house, we are uniquely placed to be able to develop games with our players’ enjoyment and experience at the centre of everything we do.

“Having designed and sold beach buggies from here in the Black Country, (about as far away from a beach as you can get in the UK) I have experience across a variety of different areas – that’s why I love it here at Intouch Games. I get to work with people brimming with innovation and new ideas. My job as Games Development Manager is simply to help channel it in the right way. Common sense, a willingness to learn and be part of a team are essential for a developer. A positive outlook is also required, but as a Villa fan I know that’s not always easy!”

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Web Development and UX

We provide analysis, insight and delivery services to continuously evolve our online products with our users at the heart of what we do.

“I head up the Web Development and UX teams, which comprise of front and back end developers, UX specialists and a dedicated test team. Our focus is on quality in everything we do, from our internal communications, right through to process and product delivery. We are a collaborative and flexible team, so we look for members who are natural communicators with a can-do attitude, who take on responsibility and can act autonomously, seeing work through from inception to delivery.”

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The finance team has a critical role to play in maintaining the viability of our business and ensures the smooth day-to-day running of all business related operations.

“In finance we measure the results of the company in terms of profit, we pay the bills, including your salaries, and we try to help other departments measure their performance in meaningful terms. This isn’t always popular but we hope it’s constructive, and we like people who come and ask for help instead of waiting for us to come to them.”

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Data Analytics

The data analytics team play a pivotal role in all areas of the business. The insight we extract from our data allows the business to make data-driven decisions from a strategic standpoint and allows us to continually evolve as a business.

“I am the Lead Data Analyst. I look after the Data Team here at Intouch Games. Our team is responsible for providing the rest of the business with relevant data, in addition to working on our own projects to help the business succeed.”

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Customer Service

We are incredibly proud of our reputation for offering exceptional customer service, a fact we are widely recognised for in the industry. In fact, we have been shortlisted for a number of industry awards.

“I am the Head of Customer Support at Intouch Games. Our Contact Centre deals with an average of 50,000 customer contacts each month through multiple communication channels including calls, emails and chat. We perceive the Customer Care Centre as the beginning of your journey with us. If you are looking for a great start to your career, join our department and become part of the team that is the voice and ambassador of Intouch Games.”

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Our production team project manage multiple assigned games to ensure they are delivered on time and within budget, working closely with games developers, designers, artists and QA testers.

“I’m the Project Manager at Intouch Games. I work closely with artists and developers, alongside games producers, to ensure that we deliver great games. I believe in a collaborative approach to working and I specifically look for individuals with a great work ethic and a desire to achieve their best.”

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Quality assurance plays a vital role in everything we do. It covers every aspect of the games we design, develop and implement in-house, which means we have to have a highly analytical team of QA Testers to ensure we release only the best games.

“I am the Product Quality Assurance Manager for Intouch Games, leading a young, growing team full of talent, ambition and strong work ethics. Our primary focus is ensuring the games that we produce have the best possible quality standard before being released to our customers. Aside from this, a good fit within the team would be someone with high standards in their work, great attention to detail, and has the ability to stay focused on the big picture while enjoying the little victories.”

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IT & Security

We value the importance of having an excellent team of IT engineers at the heart of our infrastructure, who facilitate the smooth running of the business from a technical perspective.

“We are totally reliant on our technology, and it’s the IT Team’s job to keep it secure and working all the time. We need people who have the commitment, skills, experience and ingenuity to develop and maintain a 24-7 infrastructure.”

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Other opportunities

We also have a wide variety of additional functions including Recruitment, HR, Compliance, and Sound Production.

“I am Head of Recruitment at the studio. I’m involved in the full 360 recruitment process from identifying the best talent to greeting you on your first day and what I look for in new colleagues is bags of drive, enthusiasm and a personable demeanor.”

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